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KeyNova
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User
Staff
KeyNovaKeyNova
HomeRoomsGuests
Settings
Guided Tours
Interactive walkthroughs to help new staff learn the system
Welcome to KeyNova

A quick walkthrough of the dashboard essentials — sidebar, property switcher, and search.

Front Desk Overview

Learn how to use the front desk room grid, arrivals list, and check-in flow.

POS Basics

Learn how to select an outlet, manage tables, create orders, and send KOTs to the kitchen.

Housekeeping Workflow

Understand the room status board, task assignments, and inspection flow.

Property

Property Settings

Configure property details, rooms, and rates

Room Types

Configure room types, occupancy limits, and base rates

Rooms

Manage room inventory, floor assignments, and status

Outlets & Restaurants

Manage F&B outlets, types, and operating hours

Brands

Chain brand management with configuration inheritance

Rates & Pricing

Rate Plans

Manage rate plans, meal inclusions, and policies

Cancellation Policies

Define cancellation rules and charges

Tax Configuration

Configure GST rates by state, SAC code, and service category

Property Taxes

Non-GST taxes — municipal, occupancy, tourism levies

Seasons

Define seasonal rate multipliers for dynamic pricing

Rate Restrictions

Control availability — close to arrival, stop sell, min/max LOS

Integrations

Integrations

Connect third-party services and APIs

Revenue Manager Partners

Manage third-party revenue management company engagements, scopes, and activity

Notifications & Templates

Notifications

Configure email and push notifications

Notification Templates

Edit email, SMS, and WhatsApp message templates with variable substitution

Appearance & Branding

Appearance

Customize theme and display settings

Custom Branding

Upload logos, set brand colors, and configure custom domains

Website Content

Edit property website sections, photos, and Schema.org structured data

Advanced

Property Setup

Step-by-step wizard to set up a new property

Category Pack

View active category pack, override KPI thresholds, and toggle alert rules

Experiments

Create and manage A/B tests to optimize conversion and guest experience